{"id":382,"date":"2026-10-06T15:21:39","date_gmt":"2026-10-06T15:21:39","guid":{"rendered":"https:\/\/www.ankalya.fr\/index.php\/demande-retractation\/"},"modified":"2026-10-07T07:47:09","modified_gmt":"2026-10-07T07:47:09","slug":"demande-retractation","status":"publish","type":"page","link":"https:\/\/www.ankalya.fr\/index.php\/demande-retractation\/","title":{"rendered":"Demande de r\u00e9tractation"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Exercer mon droit de r\u00e9tractation<\/h1>\n<p class=\"wp-block-paragraph\">Ce formulaire vous permet de notifier votre d\u00e9cision de vous r\u00e9tracter en deux \u00e9tapes. Aucun motif n\u2019est n\u00e9cessaire.<\/p>\n<p class=\"wp-block-paragraph\">Le d\u00e9lai l\u00e9gal est g\u00e9n\u00e9ralement de 14 jours \u00e0 compter de la r\u00e9ception du bien, ou de la conclusion du contrat pour les services et contenus num\u00e9riques. Les exceptions et modalit\u00e9s applicables sont pr\u00e9cis\u00e9es dans nos <a href=\"https:\/\/www.ankalya.fr\/index.php\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales de vente<\/a>. L\u2019acc\u00e8s au formulaire ne prolonge pas le d\u00e9lai l\u00e9gal.<\/p>\n<p><div class=\"forminator-ui forminator-custom-form forminator-custom-form-398 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-398\" data-uid=\"6ad9f6f0453ab\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-398\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-398 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"398\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6ad9f6f0453ab\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div role=\"tablist\" class=\"forminator-pagination-steps\" aria-label=\"Pagination\"><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-398--page-0\"\n\t\t\t\tclass=\"forminator-pagination forminator-pagination-start\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-398--page-0-label\"\n\t\t\t\tdata-step=\"0\"\n\t\t\t\tdata-label=\"Confirmer ma r\u00e9tractation\"\n\t\t\t\tdata-actual-label=\"Identifier mon contrat\"\n\t\t\t\tdata-name=\"page-break-1\"\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6ad9f6f0453ab\" id=\"forminator-field-name-1_6ad9f6f0453ab-label\" class=\"forminator-label\">Nom et pr\u00e9nom <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6ad9f6f0453ab\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6ad9f6f0453ab\" id=\"forminator-field-email-1_6ad9f6f0453ab-label\" class=\"forminator-label\">Adresse e-mail pour recevoir l\u2019accus\u00e9 de r\u00e9ception <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6ad9f6f0453ab\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6ad9f6f0453ab\" id=\"forminator-field-text-1_6ad9f6f0453ab-label\" class=\"forminator-label\">Num\u00e9ro de commande ou r\u00e9f\u00e9rence du contrat <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-text-1_6ad9f6f0453ab-description\" class=\"forminator-description\">Si vous ne retrouvez pas le num\u00e9ro, indiquez le produit ou service et la date d\u2019achat pour identifier votre contrat.<\/span><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_6ad9f6f0453ab\" class=\"forminator-input forminator-name--field\" data-required=\"1\" aria-describedby=\"forminator-field-text-1_6ad9f6f0453ab-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6ad9f6f0453ab\" id=\"forminator-field-textarea-1_6ad9f6f0453ab-label\" class=\"forminator-label\">Articles concern\u00e9s (facultatif)<\/label><span id=\"forminator-field-textarea-1_6ad9f6f0453ab-description\" class=\"forminator-description\">Pour une r\u00e9tractation partielle, pr\u00e9cisez les articles. Si ce champ reste vide, la demande concerne l\u2019ensemble de la commande ou du contrat indiqu\u00e9. Aucun motif n\u2019est n\u00e9cessaire.<\/span><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6ad9f6f0453ab\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" aria-describedby=\"forminator-field-textarea-1_6ad9f6f0453ab-description\" ><\/textarea><\/div><\/div><\/div><\/div><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-398--page-1\"\n\t\t\t\tclass=\"forminator-pagination\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-398--page-1-label\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tdata-step=\"1\"\n\t\t\t\tdata-label=\"Identifier mon contrat\"\n\t\t\t\tdata-actual-label=\"Confirmer ma r\u00e9tractation\"\n\t\t\t\tdata-name=\"\"\n\t\t\t\thidden\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><label class=\"forminator-label\">Confirmer ma r\u00e9tractation<\/label><p>Vous allez notifier \u00e0 ANKALYA votre d\u00e9cision de vous r\u00e9tracter du contrat identifi\u00e9 \u00e0 l\u2019\u00e9tape pr\u00e9c\u00e9dente.<\/p><p>Utilisez le bouton \u00ab Pr\u00e9c\u00e9dent \u00bb pour v\u00e9rifier ou corriger vos informations. Cliquez ensuite sur \u00ab Confirmer ma r\u00e9tractation \u00bb pour transmettre votre d\u00e9claration.<\/p><p>Un accus\u00e9 de r\u00e9ception reprenant votre d\u00e9claration, la date et l\u2019heure d\u2019envoi sera adress\u00e9 \u00e0 l\u2019e-mail indiqu\u00e9. La r\u00e9ception de la d\u00e9claration ne vaut pas remboursement automatique : vos droits sont examin\u00e9s selon le d\u00e9lai l\u00e9gal et les exceptions applicables, sans qu\u2019un motif de r\u00e9tractation soit exig\u00e9.<\/p><\/div><\/div><\/div><\/div><button class=\"forminator-button forminator-pagination-submit\" style=\"display: none;\" disabled>Confirmer ma r&eacute;tractation<\/button><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"59de33761b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/382\" \/><input type=\"hidden\" name=\"form_id\" value=\"398\"><input type=\"hidden\" name=\"page_id\" value=\"382\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/www.ankalya.fr\/index.php\/demande-retractation\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_5\" class=\"forminator-hidden\" aria-hidden=\"true\">Veuillez ne pas remplir ce champ. <input id=\"input_5\" type=\"text\" name=\"input_5\" value=\"\" autocomplete=\"off\"><\/label><\/form><\/p>\n\n<h2 class=\"wp-block-heading\">Autres moyens de transmettre votre d\u00e9claration<\/h2>\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement envoyer une d\u00e9claration claire de r\u00e9tractation \u00e0 <a href=\"mailto:formations@ankalya.fr\">formations@ankalya.fr<\/a> ou par courrier \u00e0 ANKALYA \u2014 Herv\u00e9 Delecroix EI, 4500 route de Pont Marion, 47410 Saint-Colomb-de-Lauzun, avant l\u2019expiration du d\u00e9lai applicable. Indiquez votre nom et les r\u00e9f\u00e9rences permettant d\u2019identifier le contrat.<\/p>\n<p class=\"wp-block-paragraph\">Les informations saisies servent \u00e0 recevoir et traiter votre d\u00e9claration et \u00e0 vous adresser son accus\u00e9 de r\u00e9ception. Ne transmettez aucune donn\u00e9e de sant\u00e9 dans ce formulaire. Pour toute question concernant vos donn\u00e9es, contactez formations@ankalya.fr.<\/p>","protected":false},"excerpt":{"rendered":"<p>Exercer mon droit de r\u00e9tractation Ce formulaire vous permet de notifier votre d\u00e9cision de vous r\u00e9tracter en deux \u00e9tapes. Aucun motif n\u2019est n\u00e9cessaire. Le d\u00e9lai l\u00e9gal est g\u00e9n\u00e9ralement de 14 jours \u00e0 compter de la r\u00e9ception du bien, ou de la conclusion du contrat pour les services et contenus num\u00e9riques. Les exceptions et modalit\u00e9s applicables&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-382","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Demande de r\u00e9tractation - ANKALYA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ankalya.fr\/index.php\/demande-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de r\u00e9tractation - ANKALYA\" \/>\n<meta property=\"og:description\" content=\"Exercer mon droit de r\u00e9tractation Ce formulaire vous permet de notifier votre d\u00e9cision de vous r\u00e9tracter en deux \u00e9tapes. 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